Returns & Exchanges

At PEP Cell, we want you to be fully satisfied with your tech purchase. If your device is faulty or doesn't meet your expectations, you can return it within 7 days of purchase provided it is in its original packaging and condition.

Return Process

• 1.
  Check Eligibility

  Ensure your item is in its original, unopened packaging with all accessories included and that you have your original proof of purchase.

• 2.
  Visit a Store

  Bring your device and receipt to any PEP Cell branch nationwide to initiate the assessment process with one of our cellular specialists.

• 3.
  Technical Assessment

  Our team will inspect the hardware and software to verify any defects or ensure the item is in resalable condition for a change-of-mind return.

• 4.
  Resolution

  Once approved, we will process your exchange for a new unit or issue a refund via the original payment method used for the transaction.