Frequently Asked Questions
Everything you need to know about your PEP Cell experience.
What payment methods do you accept?
We accept all major credit and debit cards, instant EFT, and secure mobile payment options to ensure a smooth checkout process.
How long does shipping take?
Orders are typically processed within 24 hours. Delivery usually takes 3-5 business days depending on your location within the country.
Do your electronics come with a warranty?
Yes, all our devices and electronics come with a standard 12-month manufacturer's warranty covering any technical defects.
What is your return policy?
If you are not satisfied with your purchase, you can return the item in its original packaging within 14 days for a full refund or exchange.
Can I track my order?
Once your order has been dispatched, you will receive an email and SMS with a unique tracking number to monitor your delivery in real-time.
Are the phones sold on PEP Cell network-locked?
Most of our devices are open to all networks, but specific promotional handsets may be network-locked. Please check the product description for details.